For leaders who are ready to step up and make a difference

Leadership Lessons from Emergency Service Professionals

When you're faced with a seemingly insurmountable challenge and others are relying on you to take charge, you need the lessons of leaders under your belt. Learn from emergency service professionals who have experienced the front line and developed the necessary skills to transform their teams.

Discover key leadership lessons that have:

• transformed teams
• calmed conflict
• conveyed courage
• dealt with disasters
• displayed determination
• overcome adversity
• mastered influence
• overcome challenges
• changed culture
• empowered leaders

No matter your experience or background the insights shared in this book from emergency service leaders will provide you with the tools you need to powerfully create positive change.

Discover the skills from Industry specialists

Beyond the unyielding passion and purpose of these humble and courageous men and women, there are specific skills, they generously share, that can make the seemingly impossible possible. When you understand the inside secrets of how to build cohesive teams, improve culture, build trust, resolve conflict, communicate effectively and become more influential, the path is paved to become an effective leader.

Learn Masterful Leadership Secrets

This collection of leadership lessons, blended with heartfelt and courageous stories, is a fresh insight into effective leadership in emergency services. Take a journey into the lives of professionals in:

• United Nations
• Fire Service
• Australian Defence Force
• Aviation
• Search and Rescue
• Police Service
• Children's Welfare

Discover the keys to making a difference and how your actions, no matter how small can positively change teams and influence your life.

Join these very proud and remarkable people in awe-inspiring demonstrations of the true power of masterful leadership

in

Leadership Lessons From Behind The Front Line

An unforgettable insight through the eyes of emergency service leaders.

Foreword . iii Dedication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Introduction . vii LEADERSHIP LESSON 1: VISION AND DETERMINATION - THE DYNAMIC DUO. . 15 James Temete: Soldier vs Firefighter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 LEADERSHIP LESSON 2: GET TO KNOW PEOPLE, IT MAKES ALL THE DIFFERENCE 31 Piers Harvey: People are happiest when their talent and passion collides . . 35 LEADERSHIP LESSON 3: TIMES WILL BE TOUGH - DEAL WITH IT 41 Jason Sertori: Challenge in the Congo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 LEADERSHIP LESSON 4: THE LEADERSHIP CODE OF EXCELLENCE 59 Craig Smith: A Leadership Journey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 LEADERSHIP LESSON 5: WHEN YOU DON'T KNOW WHAT TO DO, DO SOMETHING . 77 Mark Whitby: Why Sauce Matters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 LEADERSHIP LESSON 6: PANIC SLOWLY . 89 Marty Gibson: Seagulls and Eagles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 LEADERSHIP LESSON 7: INTELLIGENCE ISN'T JUST ABOUT IQ 105 Sarah Cannon: Don't assume because the work is being done, that the team is happy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113 LEADERSHIP LESSON 8: TAKING RESPONSIBILITY CHANGES EVERYTHING 123 Tia Rowley: You don't have to be special to do special things . . . . . . . . . . . . 129 LEADERSHIP LESSON 9: TRUST IS VITAL 139 Jarrod Windon: I've Got Your Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 LEADERSHIP LESSON 10: PEOPLE ARE NOT BULLETPROOF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153 Rupar Sunar and Rina Karki: Resilience and Commitment . . . . . . . . . . . . . . 159 LEADERSHIP LESSON 11: SAY IT AS IT IS . 171 Adrian Barnett: Delivering Bad News . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177 LEADERSHIP LESSON 12: EMPOWER OTHERS . 183 Squizzy and Melody: Trust Your Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 LEADERSHIP LESSON13: IT'S OK TO HAVE FUN . 193 Steve Davis: Clowning Around - The Best Medicine . . . . . . . . . . . . . . . . . . . . 197 Conclusion 201