Healthcare IT is a complex and rapidly evolving field. Success in this arena requires the ability to create a vision, set a strategy, foster collaboration, develop a plan and execute flawlessly every day. This book provides a clear, concise roadmap for professionals who currently manage, direct or oversee healthcare IT. Through case studies and examples, the author includes highly relevant topics such as delivering and communicating HIT values, managing information security, and connectivity challenges, as well as organizational strategy, alignment and vision of HIT, risk management, performance management and process improvement using Lean methodologies.

Susan Snedaker, MBA, CISM, CPHIMS, CHICIO is an experienced healthcare IT leader. She is currently the Director of Infrastructure and Operations as well as the Information Security Officer at a large community hospital in southern Arizona. Ms. Snedaker brings her IT and business background to healthcare IT and she has achieved strong business, technology and financial results. Ms. Snedaker has written books on disaster recover, information security and project management.

1. Leading Healthcare IT

1. OVERVIEW
2. BACKGROUND
3. THE CURRENT STATE OF U.S. HEALTHCARE
4. New Skills for Healthcare Information Technology Leaders
5. SUMMARY
6. REFERENCES

2. Strategy, Alignment and Vision

1. OVERVIEW
2. ORGANIZATIONAL STRATEGY
3. HEALTHCARE INFORMATION TECHNOLOGY VISION
4. DEVELOP YOUR IT STRATEGY
5. HEALTHCARE INFORMATION TECHNOLOGY STRATEGY DEPLOYMENT
6. REFERENCES

3. IT Governance

1. OVERVIEW
2. IT GOVERNANCE DEFINED
3. COMMON IT GOVERNANCE ELEMENTS
4. IT GOVERNANCE FRAMEWORK
5. NOT ALL IDEAS ARE WORTH PURSUING
6. IT GOVERNANCE VALUE AND IMPACT
7. SUCCESS FACTORS
8. FINAL THOUGHTS ON IT GOVERNANCE
9. SUMMARY
10. REFERENCES

4. Defining and Delivering IT Value

1. Overview
2. IT VALUE DEFINED
3. IT VALUE CREATION
4. TIER 1 - STANDARDIZE AND OPTIMIZE OPERATIONS
5. TIER 2 - COLLABORATION
6. TIER 3 - TRANSFORM AND INNOVATE
7. MAKING ROOM FOR INNOVATION
8. ENABLING INNOVATION
9. SUMMARY
10. REFERENCES

5. Marketing Healthcare Information Technology

1. OVERVIEW
2. FIRST, KNOW YOUR CUSTOMERS
3. CUSTOMER SEGMENTATION
4. BRANDING
5. RELATIONSHIP BUILDING
6. PROJECT MARKETING
7. DEPARTMENTAL MARKETING
8. PUBLIC RELATIONS
9. PLAN TO SUCCEED
10. SUMMARY
11. REFERENCES

6. Inform, Involve, and Influence

1. OVERVIEW
2. HONESTY AND TRUSTWORTHINESS
3. INFORM, INVOLVE, AND INFLUENCE
4. EMOTIONATL INTELLIGENCE
5. RELATIONSHIP BUILDING
6. ONE FINAL NOTE: CLINICAL COMMUNICATION
7. SUMMARY
8. REFERENCES

7. IT Risk Management

1. OVERVIEW
2. RISK AND MITIGATION
3. ELEMENTS OF RISK MANAGEMENT
4. RISK ATTRIBUTES
5. STRATEGIC RISKS
6. IT OPERATIONAL RISKS
7. PEOPLE
8. PROCESS
9. TECHNOLOGY
10. FINANCIAL RISK
11. VENDOR RISK
12. CONTRACT RISK
13. INFORMATION SECURITY RISK
14. SUMMARY
15. REFERENCES

8. Managing, Directing and Leading

1. OVERVIEW
2. MANAGING
3. DIRECTING
4. LEADING
5. SUMMARY
6. REFERENCES

9. Lean IT and Process Improvement

1. OVERVIEW
2. LEAN BASICS
3. ITIL AND ITSM BASICS
4. LEAN AND ITIL INTERSECT
5. LEAN MANAGEMENT SYSTEM
6. LEAN TOOLS
7. NEXT STEPS
8. SUMMARY
9. REFERENCES

10. Fast Forward

1. OVERVIEW
2. OPTIMIZE
3. ENGAGE
4. ANALYZE
5. INNOVATE
6. TRANSFORM
7. SUMMARY
8. REFERENCES