This book will provide the fundamentals of business process
outsourcing for the busy executive who needs to get up to speed. It
will have such features as checklists, tips and techniques, and
case studies.

* Written in a user friendly style that allows senior level
financial executives to get a solid foundation of what business
process outsourcing is and how it can benefit their
companies.

* Provides managers with the tools to analyse the BPO opportunities
for their own firms, as well as techniques and strategies for
managing a BPO initiative.

* Shows managers how a BPO strategy can save the company money and
create jobs domestically.

* Both authors are consultants and advisers to industry-leading
companies and frequent speakers at business forums and conferences.

Thomas N. Duening is Director of the Entrepreneurial Programs
Office at the Ira A. Fulton School of Engineering, Arizona State
University in Tempe, Arizona. He is also President of INSYTE
Business Research Group, an international business consulting and
research firm.

Rick L. Click is Senior Director of Global Technology for
PayPal, Inc. He has held a series of roles developing business
strategies and executing business-reengineering projects for
Fortune 500 companies. He also has been the keynote speaker at the
General Electric (GE) annual forum for the last three years.

Preface.

1. The BPO Revolution.

2. Identifying and Selecting the BPO Opportunity.

3. Identifying and Managing the Costs of BPO.

4. Vendor Selection and Contracting.

5. Managing BPO-Related Change.

6. Infrastructure Considerations and Challenges.

7. Business Risks and Mitigation Strategies.

Index.