In this textbook readers will acquire knowledge of problem-solving and learning to enhance both efficiency and the experience of service users in rapidly changing service environments, that can create new service models. Emphasizing that, above all else, individuals are at the centre of services, the book goes deeply into the nature of public services and their logic-of-practice. By applying learning and problem-solving approaches, the reader gains practical capabilities in addition to an appreciation of the latest research literature. Following a multidisciplinary, international approach, the book suggests a new typology of problem-framing and presents many examples of how new service solutions can be created in any public service context.
Autorentext
Tony Kinder currently is a visiting Professor at Tampere University, Finland, and visiting Professor at the University of Science and Technology, Beijing, China. Following a period as an engineering trade union official (1972-98), Kinder chaired several venture capital investment funds and occupied leading positions in Lothian Regional and West Lothian local Councils (1982-1998). He then worked at the University of Edinburgh Business School, Scotland, (1998-2016) as Director of Programmes and later as MBA Director. His research is on learning in service innovation processes around which he has published over 70 papers in academic journals. His current research focuses on the governance of ecosystems, public value, mutuality, and the ethical use of advanced technology in integrated local public services in Finland and Scotland.