Project management lessons learned on the Big Dig, America's
biggest megaproject, by a core member responsible for its daily
operations

In Megaproject Management, a central member of the Big
Dig team reveals the numerous risks, challenges, and
accomplishments of the most complex urban infrastructure project in
the history of the United States. Drawing on personal experience
and interviews with project engineers, executive oversight
commission officials, and core managers, the author, a former
deputy counsel and risk manager for the Big Dig, develops new
insights as she describes the realities of day-to-day management of
the project from a project manager's perspective.

The book incorporates both theory and practice and is therefore
highly recommended to policymakers, academics, and project
management practitioners. Focusing on lessons learned, this
insightful coursebook presents the Big Dig as a massive case study
in the management of risk, cost, and schedule, particularly the
interrelation of technical, legal, political, and social factors.
It provides an analysis of the difficulties in managing
megaprojects during each phase and over the life span of the
project, while delivering useful lessons on why projects go wrong
and what can be done to prevent project failure. It also offers new
ideas to enhance project management performance and innovation in
our global society.

This unique guide:

* Defines megaproject characteristics and frameworks

* Reviews the Big Dig's history, stakeholders, and
governance

* Examines the project's management scope, scheduling, and cost
management--including project delays and cost overruns

* Analyzes the Big Dig's risk management and quality
management

* Reveals how to build a sustainable project through integration
and change introduction

VIRGINIA A. GREIMAN is Professor of Megaproject Management and Inter- national Development and Project Finance at Boston University. She is the former deputy counsel and risk manager for the Big Dig (from 1996 to 2005), and served as a core manager on the twelve-member project executive team responsible for the daily operations of the project. She had an opportunity to participate firsthand in addressing the project's challenges and fulfilling its goals during its peak years of construction.

Project management lessons learned on the Big Dig, America's biggest megaproject, by a core member responsible for its daily operations

In Megaproject Management, a central member of the Big Dig team reveals the numerous risks, challenges, and accomplishments of the most complex urban infrastructure project in the history of the United States. Drawing on personal experience and interviews with project engineers, executive oversight commission officials, and core managers, the author, a former deputy counsel and risk manager for the Big Dig, develops new insights as she describes the realities of day-to-day management of the project from a project manager's perspective.

The book incorporates both theory and practice and is therefore highly recommended to policymakers, academics, and project management practitioners. Focusing on lessons learned, this insightful coursebook presents the Big Dig as a massive case study in the management of risk, cost, and schedule, particularly the interrelation of technical, legal, political, and social factors. It provides an analysis of the difficulties in managing megaprojects during each phase and over the life span of the project, while delivering useful lessons on why projects go wrong and what can be done to prevent project failure. It also offers new ideas to enhance project management performance and innovation in our global society.

This unique guide:

• Defines megaproject characteristics and frameworks
• Reviews the Big Dig's history, stakeholders, and governance
• Examines the project's management scope, scheduling, and cost management—including project delays and cost overruns
• Analyzes the Big Dig's risk management and quality management
• Reveals how to build a sustainable project through integration and change introduction

Author's Perspectives xiii
Acknowledgments xv
Introduction to This Book xvii
Overview xvii
Key Concepts and Objectives xviii
Transparent Frameworks xix
Shared Values xx
Collaborative Partnerships xxi
Pedagogy xxi
Course Structure xxii
Overview of Course Chapters xxiii
References xxvi

1 Introduction to Megaprojects and the Big Dig 1
Introduction 1
Why Study Megaprojects? 2
Projects, Programs, and Portfolios 7
Characteristics of Megaprojects 12
Megaproject Framework 25
Lessons Learned 30
Summary 30
Ethical Considerations 30
Discussion Questions 31
References 32

2 History and Financing of the Big Dig 38
Introduction 38
The Vision 38
Innovation and Problem Solving 42
The Most Important Benefits of the Big Dig 49
The Financing of Megaprojects 54
Public-Private Partnerships 55
Major Sources of Big Dig Funding 67
Big Dig Revenues by Source, Dollar Amount, and Percentage of Total Funding 70
The Real Cost of a Megaproject 70
Lessons Learned 72
Summary 73
Ethical Considerations 74
Discussion Questions 75
References 75

3 Stakeholders 79
Introduction 79
Defining the Stakeholder 80
Stakeholder Principles 81
Project Stakeholder Framework 82
Stakeholder Management on the Big Dig 87
Conflicts of Interest among Internal Stakeholders 90
Multiple Roles of Project Owners and Sponsors 91
Multiple Roles of the Management Consultant (Consultant) 93
Stakeholder Concerns and Mitigation Tools 94
Corporate Responsibility Initiatives 97
Stakeholder Participation 97
Key Lessons Learned about Stakeholder Management on the Big Dig 101
Summary 106
Ethical Considerations 106
Discussion Questions 106
References 107

4 Governance 110
Introduction 110
What Is Governance? 111
Project Governance 113
Multiple Governance Structures as a Dynamic Regime 115
Developing a Megaproject Governance Framework 117
Projects as Temporary Institutional Structures 117
Governance Framework Development: Five-Step Process 118
Governance as Decision Making 130
The Challenges of Implementing Project Governance Frameworks 137
Lessons from Practice: The United Kingdom's T5 New Product Delivery Project 142
Lessons Learned 143
Summary 146
Ethical Considerations 146
Discussion Questions 147
References 148

5 Megaproject Scope Management 152
Introduction 152
1. Scope and the "Triple Constraint" 153
2. Defining the Scope on a Megaproject 154
3. The Project Organization: Scope Controls Program 157
4. The Technical Scope Statement (TSS) 162
5. Project Work Breakdown Structure (WBS) 162
6. Scope Evolution and Scope Creep 166
7. The Specification Management Plan 169
8. Scope Change and Verification 173
9. The Top Ten Scope Control Tools 174
Lessons Learned 179
Summary 180
Ethical Considerations 181
Discussion Questions 181
References 182

6 Schedule 185
Introduction 185
Schedule-Driven projects 185
The Big Dig's Timeline: A Long and Winding Road 186
Major Phases of Project Delivery 191
Perceptions of Stakeholders on Approaches to Reduce Highway Project Completion Time 193
Impact of Design Development on Schedule 194
Schedule and Cost Integration 196
Project Delays 202
The Big Dig Lessons from Practice: Calculating Delay Costs-B…