Customer Evaluations of Service Failure and Recovery Encounters Klaus Schöfer E-Book (pdf) 02.03.2012

Clinical Risk Management: What measures are available to hospital managers in order to control the frequency of clinical negligence claims and their ultimate cost? To what extent can they transfer that risk to others? Klaus Schöfer E-Book (epub) 02.03.2012

Analyse the effectiveness of pre-deal screening and post-deal monitoring by venture capitalists Klaus Schöfer E-Book (pdf) 02.03.2012