In this handbook the leading experts present contributions on qualitative and quantitative research methods. They address both methods that are specific to the discipline, as well as methods from the social and computer sciences e.g. the development of research designs, questionnaires, measuring website use, research on users, ethnomethodology, infometry methods, information system evaluation, content analysis, discourse analysis, hermeneutic methods, Delphi methods.

Konrad Umlauf und Michael Seadle, beide Humboldt-Universität Berlin; Simone Fühles-Ubach, Fachhochschule Köln.