The definitive, up-to-date guide to planning, configuring, and administering Cisco call processing and voice messaging.
This book brings together all the hands-on knowledge you need to successfully configure and administer Cisco's flagship IP voice systems, including Cisco Unified Communications Manager (CUCM), Unity, and Unity Connection. Fully updated for the new CUCM, Unity, and Unity Connection, version 8, it presents step-by-step procedures for every common and complex task that installers, integrators, and administrators will encounter.
Long-time Cisco voice implementer and instructor David Bateman begins with clear, well-organized explanations of Cisco Voice over IP technology, including its key functions and devices. Next, he guides you through preparation and deployment, including configuring CUCM for maximum performance, removing DNS dependencies, defining enterprise parameters, configuring regions, and enforcing security.
The author presents quick access, step-by-step solutions for dozens of post-deployment tasks, each with thorough instructions and cross-references to prerequisite tasks wherever needed. He demonstrates how to integrate features to create more powerful IP voice systems, thoroughly introduces Cisco's new management interface, and provides extensive coverage of the latest feature enhancements.
David Bateman is a certified Cisco instructor, CCNA, and director of curriculum development for Skyline-ATS. He has 20+ years of internetworking experience, including more than a decade as a senior LAN/WAN engineer in networks serving up to 5,000 users. He then ran the business operations of a technical services company while maintaining his existing networking client base. David has taught and implemented Cisco voice technologies since 2000. He authored this book's first edition, and co-authored CCNA Voice Exam Cram.
- Establish a foundation for CUCM: configure services, set enterprise parameters, register devices, and more
- Add gateways and client devices
- Create dial plans, including route patterns, route lists, route groups, CTI route points, translation patterns, and route filters
- Configure Class of Service (CoS) and Call Admission Control
- Implement IP phone service, media resources, and Extension Mobility
- Prepare to deploy Unity/Connection: verify integration; define system parameters; and create templates, distribution lists, and CoS
- Add, import, and manage users
- Make the most of Unity/Connection call management, from basic auto-attendant to advanced routing rules and audio-text
- Integrate legacy voicemail systems
- Master Unity/Connection's key administrative tools and utilities
- Use time-of-day routing, call queuing, and other advanced features
This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.
Autorentext
David J. Bateman is a certified Cisco Systems instructor and the director of curriculum development for Skyline-ATS. He has more than 20 years of internetworking experience. For more than 10 years, David was a senior LAN/WAN engineer, working on small, medium, and large networks. Later in his career, he took on the responsibility of running the business operations of a technical services company, while maintaining his existing client base. David has always enjoyed sharing his knowledge, and in 1999, he added to his list of accomplishments by becoming a technical seminar leader. After many successful seminars, he decided to become a full-time Cisco instructor for Skyline Advanced Technology Services. He has been teaching and implementing Cisco voice technologies since 2000. David's years of real-world technical and business knowledge allow him to bring a unique perspective to the classroom, where he not only delivers critical technical knowledge but can also explain how technologies can be used to address various business issues.
Inhalt
Part I Communications Manager Configuration
Chapter 1 CUCM and Unity Connection Overview 1
Ensuring a Reliable Foundation 2
Infrastructure Overview 3
Inline Power 4
Voice VLANs 4
CDP Support 4
Voice Gateways 4
Creating a Reliable VoIP Infrastructure 5
Communications Manager Overview 7
Defining Communications Manager Components 8
Communications Manager Business Edition 10
Communications Manager Devices 10
Phones 11
Gateways Overview 12
Gatekeepers 14
Media Resources 15
Conference Bridge (CFB) 15
Transcoders 16
MoH 16
Annunciator 16
Understanding Communications Manager Deployment Models 17
Single-Site 17
Multisite WAN with Centralized Call Processing 17
Multisite WAN with Distributed Call Processing 17
Route Plan Overview 18
Typical Call Flow 19
Wildcards 20
Calling Privileges 21
Unified Messaging Overview 22
Software Architecture 23
Unity Software Architecture 23
Unity Connection Architecture 25
Following the Call Flow 25
Exploring Call Handlers 26
Defining Various Types of Users 29
Unity Connection Users 29
Unity Subscribers 30
User Parameters 31
Networking Overview 33
Unity Networking 33
Unity Connection Networking 35
Securing the Environment 35
Securing the Operating System 35
Communications Manager Security Issues 36
Unity Security Issues 38
Summary 39
Chapter 2 Preparing CUCM for Deployment 41
Configuring Communications Manager for Maximum Performance 41
Activating Communications Manager Services 42
Configuring Communications Manager's Enterprise Settings 43
Removing DNS Dependencies 48
Defining Enterprise Parameters 50
General Parameters 50
Communications Manager Administrator Parameters 52
CCMUser Parameters 53
CDR Parameters 55
Localization Parameters 55
Multi-Level Precedence and Pre-Emption (MLPP) Parameters 55
Security Parameters 56
Prepare Cluster for Roll Back 57
Phone URL Parameters and Secured Phone URL Parameters 57
User Search Parameters 58
CCM Web Services Parameters 59
Trace Parameters 59
User Management Parameters 60
Service Manager TCP Ports Parameters 60
CRS Application Parameters 60
Cluster Domain Configuration 60
Denial-of-Service Protection 60
TLS Handshake Timer 60
Cisco Support Use 60
IPv6 Configuration Modes 60
Cisco Syslog Agent 61
CUCReports Parameters 61
Logical Partitioning Configuration 61
Preparing Communications Manager for Device Registration 62
Device Pools 62
Common Device Configuration 66
Creating Communications Manager Groups 66
Defining Date/Time Groups 69
Configuring Regions 70
Building Device Pools 72
Summary 75
Chapter 3 Deploying Devices 77
Adding Clients 78
Defining Device Settings 78
Phone Button Templates 78
Softkey Template 80
Device Defaults 83
Adding Phones 84
Autoregistration 86
Manually Adding Phones 89
Add a Line to a Phone 99
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