Employee turnover can be expensive, disruptive, and damaging to organizational success. Despite the importance of successfully managing turnover, many retention management efforts are based on misleading or incomplete data, generic best practices that don't translate, or managerial gut instinct at odds with research evidence. This book culminates volumes of academic research on employee turnover into a practical guide to managing retention. Turnover fictions are dispelled and replaced by research-based facts. Keys to diagnosing and managing employee turnover are presented such that you can effectively manage employee retention today. These ideas will be invaluable to you and anyone who cares about the impact of turnover on the organization, including the CEO who is looking at the impact on the bottom line, managers who suffer when their best talent leaves, and human resource professionals whose career success may depend on effectively managing turnover.

Acknowledgments ...................................................................................ix Foreword ...............................................................................................xi Introduction ........................................................................................xiii Section I Turnover Myths ............................................................. 1 Chapter 1 Myth: Turnover Is Bad: Understanding the Real Impact of Turnover ............................................................3 Chapter 2 Myth: It's All About the Benjamins: Understanding What Really Drives Turnover Decisions ...........................11 Chapter 3 Myth: Turnover Is Driven by Job Dissatisfaction: Understanding New Perspectives on Why Employees Leave and Stay .................................................................19 Chapter 4 Myth: Retention Is Simple: Strategic Data Collection, Analysis, and Organizational Context ..............................27 Chapter 5 Myth: Turnover Is Out of My Control: How Managers Can Directly Infl uence Turnover Decisions .........................................................................41 Section II Evidence-Based Retention Strategies ........................... 47 Chapter 6 Attracting the Right Talent: Recruitment and Employee Turnover ..........................................................49 Chapter 7 Hiring the Right People: Selection and Employee Turnover ..........................................................................55 Chapter 8 On-Boarding: Socialization and Employee Turnover ........63 Chapter 9 Developing Human Capital: Training, Development, and Employee Turnover ...................................................71 Chapter 10 Sometimes Pay Does Matter: Compensation, Rewards, and Employee Turnover ...................................................79 Chapter 11 Employees Leave Bosses: Supervision, Leadership, and Employee Turnover ...................................................89 Chapter 12 Engaged Employees: Engagement and Employee Turnover ..........................................................................95 Conclusion: Talent Emergence ..............................................................103 Notes..................................................................................................105 References ...........................................................................................111 Index .................................................................................................121