This book is part of a series of titles that are a spin-off of the Shingo Prize-winning book Leveraging Lean in Healthcare: Transforming Your Enterprise into a High Quality Patient Care Delivery System. Each book in the series focuses on a specific aspect of healthcare that has demonstrated significant process and quality improvements after a Lean

Charles Protzman, Joyce Kerpchar, George Mayzell

Preface: Leveraging Lean in the Emergency Department, Acknowledgments, Authors, SECTION I, SECTION II, Appendix, Appendix: Glossary