Underlying every workplace interaction are emotions-often unseen, but always shaping outcomes. In moments of conflict and stress, it is not the content that drives behavior, but the emotional disconnection beneath it.

Emotional Connection introduces a practical approach that helps leaders recognize patterns of disconnection, respond to emotions effectively, and repair relationships in real time. As leaders create emotional connections, they build trust, strengthen resilience, and enable teams to communicate, collaborate, and perform at a higher level.

Dr. Lola Gershfeld is an organizational psychologist, founder of EmC Leaders, and creator of the Emotional Connection (EmC) process. As a published author and speaker, Dr. Gershfeld works with organizations across industries to transform team dynamics, improve communication, and drive performance through emotional connection. She has developed both in-person and online training programs for internal trainers, equipping them to bring the EmC process into their organizations.