This textbook includes the most important methods and tools for managers and consultants. The author does not restrict himself to describing the scientific methods but also shows how to apply them to real-life situations. The management tools he introduces have been successfully tested during 20 years of experience. The various methods are described and analysed in detail, and many examples illustrate their application. Thus, the textbook gives a fundamental and comprehensive insight into the practice of successful management. It is clearly structured and provides essential in-depth knowledge for students as well as for managers and consultants.

Professor Dr. Michael Grabinski is professor for business administration at the University of Applied Sciences Neu-Ulm, independent management consultant, and chairman of the board of BITE AG, Filderstadt.

Das Buch fasst in übersichtlicher und strukturierter Weise die wichtigsten Methoden für einen Manager oder Consultant zusammen, die z.B. zum Umorganisieren einer Firma notwendig sind. Es ist ein nutzbringendes Handbuch sowohl für Dozenten und Studierende der Wirtschaftswissenschaften als auch für Praktiker. Michael Grabinski legt den Schwerpunkt nicht auf häufig beschriebene "wissenschaftliche" Methoden. Er beschreibt und analysiert ausführlich individuelle Methoden, die in der Realität erfolgreich umgesetzt worden sind, und vermittelt so wertvolles, anwendungsorientiertes Wissen für die Managementpraxis.

This textbook includes the most important methods and tools for managers and consultants. The author does not restrict himself to describing the scientific methods but also shows how to apply them to real-life situations. The management tools he introduces have been successfully tested during 20 years of experience. The various methods are described and analyzed in detail, and many examples illustrate their application. Thus, the textbook gives a fundamental and comprehensive insight into the practice of successful management. It is clearly structured and provides essential in-depth knowledge for students as well as for managers and consultants.

Introduction Business process modeling Balanced scorecard Controlling process Organization Quantitative tools Operations management