Crew Resource Management Training: Competence, Cognition, and Systems for Airline Pilots delivers an evidence-based approach to CRM that moves beyond traditional training methods to address the realities of modern aviation. It challenges the "one-size-fits-all" approach to CRM training and introduces a competence-based framework rooted in systems thinking and evolutionary psychology.

The new edition expands the discussion beyond individual pilot behavior to encompass aviation as an ecosystem. The book offers guidance for personal skills development within the competency paradigm while examining new case studies, including updated analysis of the B-737MAX and regulatory capture. It also addresses the critical transition in aviation as AI and automation reshape the pilot's role.

Airlines, pilots, aviation industry professionals, and training organizations will benefit from insights into organizational design and alternative approaches to training that can be immediately applied to enhance safety outcomes, operational efficiency, and organizational resilience in today's rapidly evolving aviation environment.

Norman MacLeod is an Independent Consultant based in the UK. He served in the UK Royal Air Force, and while working as a Leadership Instructor at the RAF College, Cranwell, he developed an academic interest in aspects of teamwork and leadership. He was posted to the C-130 Transport Aircraft training squadron in 1987, where he was able to continue his studies of leadership in a multi-crew environment. In 1989, when the concept of 'crew cooperation training' was just emerging from the United States, he ran the first 'CRM' class in a UK military environment. In 1994, he left the RAF and set up his own consultancy delivering Crew Resource Management Training. He was an approved UK CAA CRM facilitator and a CRM Instructor Examiner. He has worked in all types of aviation, including rotary wing, business jets, low-cost carriers and legacy airlines. He has delivered classroom training and CRM facilitator training to pilots and cabin crew. He has been involved in AQP development for a major US carrier and initiated the first ATQP workshop in Europe in 2007. Most recently, he was the Human Factors Manager for Cathay Pacific Airways in Hong Kong. He has published extensively on aspects of aviation training design, including the design of CRM courses, across four books.