Winner of the Shingo Prize for Excellence in Quality Improvement -From the Shingo judges: This work has an extremely widespread application as the tools, techniques, and methods described are at a level that achieves the goals of Lean and operational excellence without tying them down to a specific industry or work stream. The book provides practical knowledge for lean champions, managers, and executives driving toward operational excellence enterprise-wide. The story format, and the presentation of this material was excellent, and the avoidance of lean and operational excellence jargon gives the book a wide appeal...it is a pleasure to read. The Sequel to the Influential "Lean" Business Novel Andy & Me The Remedy is a compelling a business fable that shows how Lean quality improvement business practices--traditionally associated with manufacturing--can dramatically improve the service areas of your business-including design, engineering, sales, marketing and all processes in between. Written by Pascal Dennis, a leading Lean consultant, the story follows Tom Pappas and Rachel Armstrong, senior leaders at a desperate automotive company as they try to implement a Lean management system across an entire platform, the Chloe, a breakthrough "green" car. The future of the company is at stake. Can Tom and Rachel, supported by Andy Saito, a retired, reclusive Toyota executive, regain the trust and respect of the customer? Can a venerable but dying company implement Lean practices to every part of their business and learn a new, more effective way of managing? * Shows you how to use the Lean quality improvement method to fix not just a manufacturing system, but an entire company, including management, design, marketing, and supply chain * Written by Pascal Dennis, author of four books on Lean practices and winner of the coveted Shingo Prize for outstanding research contributing to operational excellence * Originally developed by Toyota, the Lean approach to quality improvement has gained a worldwide following and helped turn around enumerable struggling businesses
Autorentext
PASCAL DENNIS is the President of Lean Pathways Inc., a successful international consultancy, and the author of three previous books on Lean management, all of which have won the coveted Shingo Prize for outstanding research in the field of operational excellence. His clients include Fortune 500 companies like Kimberly- Clark, Lockheed Martin, and Magna International, as well as leading health care, construction, and financial services firms. Dennis learned the Toyota Business System in leadership positions at Toyota Cambridge, one of Toyota's best plants, and has worked with leading Toyota senseis in North America and Japan.
Klappentext
Winner of the Shingo Prize for Excellence in Quality
Improvement
-From the Shingo judges:
This work has an extremely widespread application as the tools,
techniques, and methods described are at a level that achieves the
goals of Lean and operational excellence without tying them down to
a specific industry or work stream. The book provides practical
knowledge for lean champions, managers, and executives
driving toward operational excellence enterprise-wide. The
story format, and the presentation of this material was excellent,
and the avoidance of lean and operational excellence jargon gives
the book a wide appeal...it is a pleasure to read.
The Sequel to the Influential "Lean" Business
Novel Andy & Me
The Remedy is a compelling a business fable that
shows how Lean quality improvement business
practices--traditionally associated with manufacturing--can
dramatically improve the service areas of your business-including
design, engineering, sales, marketing and all processes in
between.
Written by Pascal Dennis, a leading Lean consultant, the story
follows Tom Pappas and Rachel Armstrong, senior leaders at a
desperate automotive company as they try to implement a Lean
management system across an entire platform, the Chloe, a
breakthrough "green" car. The future of the company is at stake.
Can Tom and Rachel, supported by Andy Saito, a retired, reclusive
Toyota executive, regain the trust and respect of the customer? Can
a venerable but dying company implement Lean practices to every
part of their business and learn a new, more effective way of
managing?
* Shows you how to use the Lean quality improvement method to fix
not just a manufacturing system, but an entire company, including
management, design, marketing, and supply chain
* Written by Pascal Dennis, author of four books on Lean
practices and winner of the coveted Shingo Prize for outstanding
research contributing to operational excellence
* Originally developed by Toyota, the Lean approach to quality
improvement has gained a worldwide following and helped turn around
enumerable struggling businesses
Zusammenfassung
Winner of the Shingo Prize for Excellence in Quality Improvement
-From the Shingo judges:
This work has an extremely widespread application as the tools, techniques, and methods described are at a level that achieves the goals of Lean and operational excellence without tying them down to a specific industry or work stream. The book provides practical knowledge for lean champions, managers, and executives driving toward operational excellence enterprise-wide. The story format, and the presentation of this material was excellent, and the avoidance of lean and operational excellence jargon gives the book a wide appealit is a pleasure to read.
The Sequel to the Influential Lean Business Novel Andy & Me
The Remedy is a compelling a business fable that shows how Lean quality improvement business practicestraditionally associated with manufacturing--can dramatically improve the service areas of your business-including design, engineering, sales, marketing and all processes in between.
Written by Pascal Dennis, a leading Lean consultant, the story follows Tom Pappas and Rachel Armstrong, senior leaders at a desperate automotive company as they try to implement a Lean management system across an entire platform, the Chloe, a breakthrough "green" car. The future of the company is at stake. Can Tom and Rachel, supported by Andy Saito, a retired, reclusive Toyota executive, regain the trust and respect of the customer? Can a venerable but dying company implement Lean practices to every part of their business and learn a new, more effective way of managing?
- Shows you how to use the Lean quality improvement method to fix not just a manufacturing system, but an entire company, including management, design, marketing, and supply chain
- Written by Pascal Dennis, author of four books on Lean practices and winner of the coveted Shingo Prize for outstanding research contributing to operational excellence
- Originally developed by Toyota, the Lean approach to quality improvement has gained a worldwide following and helped turn around enumerable struggling businesses
Inhalt
Acknowledgments xi
About the Author xiii
Preface xv
1 Motor City Sadness 1
Overview of Lean fundamentals
How Lean looks different in white-collar environments vs. the factory
Waste in health care and the restaurant business
2 Lotus Land 19
The nature of big companies
Big Company Disease
Obstacles to transforming big companies
Role of the Shusa
3 What Have I Learned? 37
Lean fundamentals
Lean thinkingcore mental models
Waste in business processes
Introduction to problem solving
Nature of transformation
4 How Will We Change Their…