Based on the author's firsthand experience during the merger of telecom giants MCI and Verizon, and the implosion of WorldCom, this book teaches how internal coaching programs, when executed properly, can retain and develop talent in the face of rapid change and many unknowns. Part autobiography, part how-to manual and workbook, The Coaching Solution provides corporate managers, executives and coaches with a highly personalized, step-by-step approach to building an effective coaching program. As a former talent management executive, Robertson shares her best practices and lessons learned. Her goal is to promote coaching inside organizations and to guide those interested in building high-performance employees, teams and organizations.

Renée Robertson is the founder and CEO of Trilogy Development, a boutique learning and consulting firm with a proven track record in designing and implementing internal coaching programs, sales force performance initiatives, and talent development solutions. A veteran Fortune 500 executive, she has served as a trusted advisor and coach to many top business leaders. She is a two-time winner of the International Coach Federation's prestigious Prism Award.

Foreword by Meryl Moritz Introduction How to Use This Book PART 1: MERGER AND CRISES Chapter 1: My Path to Coaching Chapter 2: Finding the Leader Within PART 2: COACHING AND CULTURE Chapter 3: The Coaching Imperative Chapter 4: Is an Internal Coaching Program the Right Solution for Your Company? Chapter 5: Building the Business Case for an Internal Coaching Program PART 3: LAUNCHING THE INTERNAL COACHING INITIATIVE Chapter 6: Selecting Top-Talent Coaches Chapter 7: The Internal Coach Position: Designing It, Chapter 8: Building a Sustainable Internal Coaching Program Chapter 9: The Importance of a Winning Coaching Culture Chapter 10: Coaching Inside Sales Organizations PART 4: THE TALENT MANAGEMENT LIFE CYCLE: INTEGRATING INTERNAL COACHING WITH YOUR OVERALL TALENT MANAGEMENT STRATEGY Chapter 11: Building a Workforce Plan Chapter 12: Talent Acquisition and Selection Chapter 13: Capability (or Competency) Modeling Chapter 14: Onboarding Chapter 15: Launching Training and Development Chapter 16: Performance Management Chapter 17: Succession Planning PART 5: HOW TO MEASURE THE IMPACT OF AN INTERNAL COACHING PROGRAM Chapter 18: What Does Success Look Like? Chapter 19: The Trilogy of Change Management Chapter 20: Top Ten Reasons a Company Should Have Internal Coaches and Build a Coaching Culture Acknowledgments Index About the Author Trilogy Development