Students in communication, international studies, business, education, social work, psychology, counseling, sociology, and anthropology; business people, educators, psychologists, and others seeking to improve their intercultural communication competence. Serves as a text in advanced undergraduate- and graduate-level courses such as Intercultural Communication, Communication Theory, Cross-Cultural Understanding, Language and Culture, Ethnic and Cultural Concepts, and Multicultural Counseling.

Stella Ting-Toomey, PhD, is Professor of Human Communication Studies at California State University, Fullerton (CSUF). Her teaching passions include intercultural communication theory and training and interpersonal conflict management. She is the author or editor of numerous books and more than 120 articles and chapters, and is a recipient of the CSU Wang Family Excellence Award and the CSUF Outstanding Professor Award. Originally from Hong Kong, Dr. Ting-Toomey has delivered major keynote speeches on mindful intercultural communication in South Africa, Germany, Ireland, Norway, Portugal, China, Hong Kong, Japan, Canada, and around the United States. She has also conducted a variety of intercultural conflict competence training workshops for corporations and nonprofit institutes.

Tenzin Dorjee, PhD, is Associate Professor of Human Communication Studies at California State University, Fullerton (CSUF). His primary teaching and research interests are intergroup and intercultural communication, identity issues, social justice, and conflict resolution, and he has also published on Tibetan culture and identity. He has received faculty recognition awards from CSUF and was selected as the Distinguished Faculty Marshall of the College of Communications. A former Tibetan refugee, Dr. Dorjee served as a Commissioner on the United States Commission on International Religious Freedom. He has also served as a translator for His Holiness the Dalai Lama and many preeminent Tibetan Buddhist professors in India and North America.

This highly regarded text--now revised and expanded with 50% new material--helps students and professionals build their knowledge and competencies for effective intercultural communication in any setting. The authors' comprehensive, updated theoretical framework (integrative identity negotiation theory) reveals how both verbal and nonverbal communication are affected by multilayered facets of identity. Written in a candid, conversational style, the book is rich with engaging examples illustrating cultural conflicts and misunderstandings that arise in workplace, educational, interpersonal, and community contexts. Readers learn how to transform polarized conversations into successful intercultural engagements by combining knowledge about culture with mindful listening and communication skills. New to This Edition *Extensively revised to reflect the ongoing development of integrative identity negotiation theory, nearly 20 years of research advances, the growing diversity of the United States, and global trends. *Chapter providing a mindfulness lens on intercultural and intergroup communication competence. *Chapter on culture shock in sojourners (international students, global businesspeople, and others). *Chapter on immigrants' acculturation processes. *Lively chapter-opening case examples, including compelling personal stories. *End-of-chapter summaries, "Mindful Guidelines" to put into practice, and critical thinking questions. *New and expanded discussions of hot topics: cross-cultural workplaces, community building, peace building, romantic relationships, prejudice and discrimination, microaggressions, and ethical issues.

I. Conceptual Foundations and Contextual Settings 1. Intercultural Communication: An Introduction 2. Intercultural-Intergroup Engagement: An Integrative Identify Negotiation Theory Framework 3. Sojourners' Culture Shock and Intercultural Adjustment Patterns 4. Immigrants' Acculturation Process and Intergroup Contacts II. Navigating Intercultural and Intergroup Communication with Mindfulness 5. Developing Intercultural and Intergroup Communication Competence: A Mindfulness Lens 6. Cultural Value Dimensions and Intercultural Encounters 7. Mindful Intercultural Verbal Communication 8. Mindful Intercultural Nonverbal Communication III. Boundary Regulation and Intercultural-Intergroup Relationship Development Processes 9. Understanding Intergroup Perceptual Filters, Biases, and Communicative Distance 10. Attending to Intercultural and Intergroup Conflict Issues 11. Attuning to Intercultural-Intimate Relationship Development Processes 12. Becoming Ethical Intercultural Practitioners and Improving Communication Practices Appendix A. Researching Intercultural and Intergroup Communication: Three Paradigms and Conflict Studies Examples Appendix B. "Be Surprised and Also Holding On!": Honors Convocation Keynote Speech, May 22, 2009, Stella Ting-Toomey Appendix C. "Never Give Up!": Commencement Speech, May 21, 2017, Tenzin Dorjee References Author Index Subject Index