Operational Resilience is no longer optional. Boards, regulators, and senior leaders are demanding clarity, accountability, and evidence that critical services can withstand disruption. This book provides a practical, regulator-aligned framework for designing, governing, and embedding resilience across complex organisations.

Inside, you'll discover how to:

• Identify and map Critical Services with precision.
• Build regulator-aligned Impact Tolerances.
• Design practical Controls, Metrics, and Governance.
• Design and Run SBP scenario tests that challenge assumptions.
• Create board-ready reporting and accountability models.
• Align with PRA, FCA, DORA, NIS2, and global expectations.
• Embed Resilience into Culture, Operations, and decision-makin.

Terry Downing is an independent Operational Resilience consultant and board advisor who has designed, governed, and published sector-leading frameworks for global organisations. He has led resilience programmes across financial services, technology, and international portfolios, facilitated regulator-requested workshops, and shaped best practice across the sector.