This book is an essential tool to help you grow with your nonprofit organization. Whether you are an executive director, manager, board member, pastor, or key volunteer, the details here will help you achieve so much more. The four overarching areas of what the authors term a "virtuous cycle in nonprofit organization success"-living the mission, making good decisions, getting things done, developing your team-emerged from literature searches, focus groups, and surveys to discover objectively what critical skills and knowledge are most useful to leaders of nonprofit organizations. Inside, experts contribute individual chapters in each of these four areas. This book can be used as a reference for specific skills and knowledge in any of these areas. It can also be used as a text since it covers 16 specific chapters within the four major sections and each chapter has a major case study, assessment questions, and summaries of key concepts.

Timothy J. Kloppenborg is a Professor Emeritus from Xavier University. He has published books on leadership and project management. Tim is a Certified Project Management Professional (PMP®). He has worked with over 150 volunteer organizations, directly and through supervising student projects. He has hands-on and consulting experience on six continents.

List of Figures ........................................................................................ix List of Tables ..........................................................................................xi Preface ................................................................................................xiii Chapter 1 Introduction .............................................. 1 Section 1: Living the Mission ...........................................................7 Chapter 2 Developing and Living Your Mission .............................................. 9 Len Brzozowski Case Study: Friars Club Chapter 3 Noses In, Fingers Out: The Board's Role in Achieving Success .............................................. 29 Dick Aft Case Study: Love Your Neighbor Center Chapter 4 Walking the Talk: Serving Stakeholders with Ethics, Values, and Governance ..............................................47 Ann Marie Tracey Case Study: Talbert House Chapter 5 Community Engagement ..............................................63 John Mooney Case Study: John XXIII Institute Section 2: Making Good Decisions ................................................79 Chapter 6 Innovation: Creating New Products and Services ..........................81 Rashmi Assudani and Laurence J. Laning Case Study: Support My School Chapter 7 Making Good Decisions Using Data .......................... 97 Laurence J. Laning Case Study: United Way of Greater Cincinnati Chapter 8 Portfolio Management ..........................123 Paul Kling Case Study: Starfire Council Chapter 9 Leveraging Information Technology .......................... 143 Laurence J. Laning Case Study: Health Collaborative Section 3: Getting Things Done ...................................................165 Chapter 10 Financial Management .......................... 167 Phil Glasgo Case Study: Buckhorn Children and Family Services Chapter 11 Change Management .......................... 183 Lynda Kilbourne Case Study: Xavier University Chapter 12 Planning and Managing Projects More Effectively ..........................197 Kathryn N. Wells and Timothy J. Kloppenborg Case Study: Mercy Neighborhood Ministries Chapter 13 Sponsoring Projects .......................... 213 Timothy J. Kloppenborg Case Study: Redwood Rehabilitation Section 4: Developing Your Team.................................................. 233 Chapter 14 Creating Value Through Human Resources .......................... 235 Tamara L. Giluk and Shari Mickey-Boggs Case Study: Xavier University Chapter 15 Total Quality: Integrating Customer, Employee, and Process Voices ..........................259 Timothy J. Kloppenborg Case Study: Congregation of Saint Joseph Chapter 16 A Strengths-Based Approach for Managing Your People .......................... 279 Leisa Anslinger and Stephanie Moore Case Study: Catholic Strengths and Engagement Community Chapter 17 Creating a Sense of Employee Ownership: Lessons From Worker-Owned Cooperatives.......................... 295 Ray West and Rebecca Luce Case Study: Interfaith Business Builders and Its Cooperatives Concluding Comments ........................................................................309 Appendix: Our Research Process ...........................................................311 Index .................................................................................................317